FAQs

HOW DO I CREATE AN ACCOUNT?

Just click here and get started! We hope you enjoy the products just as much as you enjoy the sport!

 

WHEN WILL MY ORDER SHIP?

Your order is hand-made each time you shop with us! It takes about 2-7 business days to create your custom product. Then add shipping times on top of that. Speed and price depend on product type and destination.

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less

PLEASE NOTE: Because we offer the highest quality products from trusted vendors, our products currently ship from both North Carolina and Georgia and it is possible that items in your order will come in multiple shipments. 

You will receive tracking information (emailed to the address entered at checkout) as soon as your item ships. Thank you so much for choosing Pickleball | Eat. Sleep. Play.®!

 

WHAT IS YOUR RETURN POLICY?  

See our Return Policy here.  

 

WHAT ARE YOUR BUSINESS HOURS?

Our business hours are Monday-Saturday 9:00 AM to 5:00 PM EST. We are closed on all national holidays. 

 

WHAT ARE YOUR CARE INSTRUCTIONS?

To keep your tees looking great, please follow the recommended care instructions below:

WHO MANUFACTURES YOUR TEE SHIRTS?

We are proud to use BELLA+CANVAS high quality tees that are sustainably made in the USA.

About BELLA+CANVAS (excerpt from https://www.bellacanvas.com/)

We are a green company through and through. By focusing on energy reduction, water reduction and waste reduction, we analyze every stage of our production process—taking every opportunity to minimize our ecological footprint. Our ultra-efficient dye machines save over 24 million gallons of water a week and our manufacturing facilities produce almost zero landfill.

Here at BELLA+CANVAS, we have a USA-strong approach to production. This means that almost the entire manufacturing process takes place right here in America. We’re designing it here, dyeing it here and cutting it here. The garments are then assembled in the U.S. or Central America. All of our production is 100% sweatshop-free and Platinum W.R.A.P. Certified

 

DO YOU CARRY WOMEN'S SIZES? 

We carry unisex sizes. See the product sizing chart below to help you to find the right fit for you. 

Size guide

CAN YOU TELL ME MORE ABOUT YOUR UNISEX TEES?

Our updated unisex essential fits like a well-loved favorite, featuring a crew neck, short sleeves and designed with superior Airlume combed and ring-spun cotton and or a polyester blend. Please see your individual tee shirt description to see if it is 100% or a cotton polyester blend. 

 

I RECENTLY ORDERED THE WRONG COLOR, SIZE, ETC. HOW DO I CHANGE THE ITEM?

No problem! Click here to explain what you need and we will make the change for you. The sooner you can send the email to make the change, the better, as we try to ship orders as quickly as possible. If we ship the order before we are notified, you will need to return the item to us.

 

HOW DO I FIND OUT ABOUT UPCOMING SALES AND PROMOTIONS?

Create an account using your preferred email address, and we'll clue you in on the latest deals that Pickleball | Eat. Sleep. Play.® has to offer!

 

I HAVE A PROMO CODE, BUT IT’S SAYING THE CODE IS INVALID. HOW DO I REDEEM THE CODE?

Make sure that you are typing the code in exactly as it was given to you. The codes are sometimes case sensitive, so capitalization matters. If this doesn’t work, click here and complete the form with the code you’re trying to use, and we will resolve the issue.

 

I’M TRYING TO USE A COUPON CODE, BUT THERE IS ALREADY ANOTHER ONE SAVED ON MY COMPUTER. HOW DO I GET RID OF THE OLD ONE?

Try deleting your cookies and clearing your cache; this should remove all codes from the system. If that doesn’t work, submit a support email, and we’ll make sure the coupon is applied!

 

I’M TRYING TO PLACE AN ORDER ONLINE AND IT KEEPS TELLING ME MY POSTAL CODE DOES NOT MATCH/EXIST/ETC WHAT DO I NEED TO DO?

We suggest entering an alternate address, while including the address you’d like the item shipped to in the notes section. We’ll make sure it gets to the right place!

 

I WAS CHARGED MULTIPLE TIMES FOR ONE ORDER WHEN I ONLY WANTED TO PLACE THE ORDER ONCE. HOW DO I GET THIS FIXED?

Check and see if the transaction is showing up in your account as a pending transaction. If it is, you have not actually been charged for those amounts if the order only went through once. When a customer tries several different zip codes or names for a card, it will sometimes show up as a pending transaction and then disappear. Please contact us explaining the situation to verify that this is in fact the case.

 

I’M INTERESTED IN SELLING Pickleball | Eat. Sleep. Play.® IN MY RETAIL STORE. HOW DO I GET STARTED?

Submit your request here and we will contact you.